DE COMPUTER GIRL · REMOTE SUPPORT SETUP

Download Your Remote Support Agent

Install the Atera agent on the computer that needs support so Jessica can connect remotely. Choose Windows or Mac below.

Windows

Atera support agent for your Windows computer.

Windows installer (.msi)

Download the installer.Click Download for Windows on the computer that needs support.
Open your download.Find the .msi file in your Downloads folder and double-click it.
Complete installation.Follow the installer prompts and approve the Windows administrator prompt when you are ready to install. If asked for a verification code, contact Jessica.
Let Jessica know you're ready.Call or email with your name and computer name. Keep the computer turned on, awake, and connected to the internet while Jessica confirms it is ready for remote support.

Atera support agent for your Mac computer.

macOS installer (.pkg)

Download the installer.Click Download for Mac on the Mac that needs support.
Open your download.Find the .pkg file in Downloads and double-click it to open Installer.
Complete installation.Follow the setup prompts. Enter your Mac administrator password if requested. If an Atera setup window asks for a technician email, contact Jessica for the correct address; you do not need her account password.
Enable remote support permissions.When Jessica sets up the remote connection and Splashtop Streamer appears, follow its permissions guide. In System Settings → Privacy & Security, allow Splashtop Streamer under Accessibility and Screen Recording (or Screen & System Audio Recording). Allow Full Disk Access if file access is needed. Restart Streamer if prompted.
Let Jessica know you're ready.Call or email with your name and computer name. Keep your Mac turned on, awake, and online so Jessica can confirm installation and finish connecting.