OPTIONAL ONGOING CARE FOR WINDOWS AND MAC

Proactive Protection Plan

Ongoing Computer Care That Helps Prevent Problems, Protect Your Data, And Keep You Supported.

I monitor your computer’s performance, storage, memory, system health, and security alerts.

Drive health: Early warnings may give us time to replace a hard drive before it fails.
Memory and performance: Monitoring can show when a memory upgrade may improve speed.
CPU and security: Consistently high CPU use may point to a runaway program, suspicious activity, or possible malware.
Proactive prevention: Catching warning signs early can help prevent downtime, data loss, and larger repairs.

I help keep supported operating systems and software current to improve security, reliability, and performance.

Operating-system updates: Important Windows and macOS updates help protect your computer and correct known problems.
Software updates: Supported applications are kept current when update management is available.
Security patches: Installing patches reduces exposure to known vulnerabilities that attackers may exploit.
Driver updates: Supported device drivers are reviewed and updated when appropriate to improve stability, compatibility, and security.
Less disruption: Updates and required restarts are managed carefully to reduce interruptions whenever possible.

I use professional security tools and proactive monitoring to help protect your computer, accounts, and personal information.

Threat protection: Security software helps detect and block viruses, ransomware, spyware, and other threats.
Security monitoring: Alerts are reviewed for suspicious activity and potential security problems.
Backup protection: Monitored cloud backups and recovery options help protect covered files.
Early response: Addressing security warnings promptly may prevent a smaller issue from becoming a serious infection or data breach.

I help protect covered files with a combination of managed onsite and offsite backups.

Automatic backups: Covered data is backed up automatically according to the agreed schedule.
Onsite protection: Local backups can provide faster access to files when recovery is needed.
Offsite protection: Secure offsite backups provide another layer of protection if the computer or local backup is damaged, lost, stolen, or infected.
Backup monitoring: I monitor backup activity for failures, interruptions, and other problems.
Recovery assistance: If files are lost or damaged, I can help determine what can be restored from the available backups.

I can provide a secure web address that allows authorized users to connect to approved work resources from home through an encrypted VPN tunnel.

Secure URL: You receive a protected web address for accessing your remote-work connection.
Encrypted VPN tunnel: Information travels through an encrypted connection to help protect business data while you work remotely.
Office-like access: Connect to approved work computers, files, and applications as though you were working from the office.
Responsive performance: The connection is configured for secure, responsive access, with actual speed depending on the internet connections at both locations.
Managed setup and support: I help configure the connection, control approved access, and troubleshoot problems when assistance is needed.

When you need assistance, I can securely connect to your covered computer and help resolve many problems remotely.

Faster assistance: Many common computer problems can be addressed without waiting for an onsite appointment.
Troubleshooting: I can investigate software errors, performance problems, update issues, and other concerns.
Secure connection: Remote access is performed through professional support tools and only when assistance is needed.
Personal guidance: I can explain the problem and walk you through anything that requires your participation.

You receive personal service directly from Jessica—not an unfamiliar technician at a large call center.

One point of contact: You work directly with someone who knows you and your computer.
Familiarity with your system: Previous service history and recurring issues can help guide future support.
Plain-language explanations: Technical problems and recommendations are explained in understandable terms.
Local, personalized care: Recommendations are based on your actual needs instead of a one-size-fits-all approach.